Refund policy

We want you to feel confident shopping with FOURMINT. Please review our returns and refunds policy before requesting a return.

30-Day Returns

You may request a return within 30 days of delivery.

Returned items must be unworn, unused and unwashed, with their original tags and packaging. Items showing signs of wear, washing, alteration or customer-caused damage may not qualify for a full refund.

How to Request a Return

If your return is accepted, we will provide the return address and instructions. Please do not return items to the manufacturer or send a return without contacting us first, as this may delay processing.

Return Shipping Costs

Customers are responsible for return postage when returning an item because of a change of mind, incorrect size or personal preference.
FOURMINT will cover reasonable return costs if the item is faulty, damaged in transit or incorrect.
Original delivery charges are non-refundable except where required by applicable consumer law.
We do not charge a restocking fee.

We recommend using a tracked postal service and keeping proof of postage until your return has been completed.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, faulty or incorrect. Include your order number and clear photographs so we can assess the issue and arrange an appropriate refund or replacement.

Some FOURMINT products feature intentional distressed details. Raw or frayed edges, intentional holes, abrasions, fading, washed effects, exposed seams and irregular finishes that are clearly described or shown on the product page form part of the product design and are not considered faults or damage.

If an item differs materially from the product description or images, or has damage beyond its intended design, please contact us for assistance.

Exceptions

Personalised or custom-made products, gift cards and sealed hygiene-sensitive goods that have been opened cannot normally be returned unless faulty. Sale items follow the same return conditions as full-price items.

Nothing in this policy affects your statutory consumer rights.

Exchanges

We do not offer direct exchanges. To order a different size, colour or style, return the eligible item for a refund and place a new order.

Refunds

We will notify you after your return has been received and inspected. Approved refunds will be issued to the original payment method within 14 days of receiving the returned item.

Your bank or payment provider may require an additional 5–10 business days to display the refund in your account.